The Sweet D.O.S.E
Welcome to The Sweet D.O.S.E. These Shipping Terms & Conditions outline the policies governing the delivery of products purchased through our website www.thesweetdose.in.
By placing an order with us, you agree to the shipping guidelines mentioned below.
Business Information
- Business Name: The Sweet D.O.S.E
- Nature of Business: Premium imported chocolates, coffee, and biscuits
- Establishment Year: 2025
- Business Address: Pune, Maharashtra, India
- Contact Email: info@thesweetdose.in
- Phone/Mobile: +91 8999120680
- Website: www.thesweetdose.in
1. Shipping Eligibility
- Age Requirement: Customers must be 18 years or older to place an order.
- Account Requirement: A valid user account must be created to place and track orders.
2. Shipping Options
We offer the following shipping methods:
- Standard Shipping
- Expedited Shipping
Shipping charges vary based on the selected delivery option and destination.
3. Shipping Timeframes
- All orders are processed and shipped based on our operational capacity.
- Estimated Delivery Time: 5 to 8 business days.
- Delivery timelines may vary due to location, courier delays, weather conditions, or unforeseen circumstances.
Note: Orders placed on weekends or public holidays will be processed on the next business day.
4. Order Processing
- Orders are processed only after payment confirmation via:
- Credit / Debit Cards
- UPI
- Order confirmation and shipment tracking details will be sent via Email or SMS once dispatched.
5. Shipping Restrictions
- Currently, we ship within India only.
- We do not deliver to PO boxes or restricted areas with limited courier access.
- Due to the perishable nature of our products (food items, chocolates, coffee, biscuits), shipping may be temporarily restricted during extreme weather conditions to ensure product quality.
6. Packaging & Product Handling
- All products are packed carefully to maintain freshness and prevent damage.
- While every precaution is taken, The Sweet D.O.S.E is not responsible for minor packaging dents or temperature variations during transit.
7. Delivery Attempts
- Courier partners will make reasonable attempts to deliver your order.
- If delivery fails due to:
- Incorrect address
- Customer unavailability
8. Order Tracking
- Track your order using the tracking link shared via Email/SMS.
- Tracking updates are subject to courier partner system updates.
9. Missing, Delayed, or Damaged Shipments
If you face issues such as:
- Missing package
- Delayed shipment
- Damaged products
Please contact us immediately:
📧 info@thesweetdose.in
📞 +91 8999120680
⚠️ Issues must be reported within 48 hours of receiving the shipment.
We will coordinate with courier partners; resolution timelines may vary based on investigation outcomes.
10. Returns Due to Shipping Issues
- Returns are accepted within 7 days for unopened and unused items only.
- For transit damage, photographic proof may be required.
- Approved refunds will be processed to the original payment method within 5 to 15 business days.
11. Incorrect Address Disclaimer
- Customers are responsible for providing complete and accurate shipping details at checkout.
- The Sweet D.O.S.E is not liable for delays, lost packages, or additional charges caused by incorrect or incomplete addresses.
12. Governing Law & Dispute Resolution
- These Shipping Terms are governed by the laws of Pune, Maharashtra, India.
- Any disputes related to shipping or delivery shall be resolved exclusively in Pune, India.
13. Updates to Shipping Terms
- The Sweet D.O.S.E reserves the right to modify or update these Shipping Terms & Conditions at any time.
- Updates will be published on this page with the revised effective date.
For Any Shipping Queries, Contact Us
📧 Email: info@thesweetdose.in
📞 Phone: +91 8999120680