The Sweet D.O.S.E
These Cancellation Terms & Conditions outline the guidelines for order cancellation on our website www.thesweetdose.in.
By placing an order with The Sweet D.O.S.E, you agree to comply with the policies listed below.
Business Information
- Business Name: The Sweet D.O.S.E
- Nature of Business: Premium imported chocolates, coffee, and biscuits
- Establishment Year: 2025
- Business Address: Pune, Maharashtra, India
- Email: info@thesweetdose.in
- Phone: +91 8999120680
- Website: www.thesweetdose.in
1. Order Cancellation Policy
1.1 Customer-Initiated Cancellations
- Customers may cancel their order within 2 hours of placing it, provided the order has not yet been processed or shipped.
- To request a cancellation, customers must contact us immediately via:
- Email: info@thesweetdose.in
- Phone: +91 8999120680
1.2 Post-Processing Cancellation
- Once an order has been processed, packaged, or shipped, it cannot be cancelled.
- In such cases, customers may refer to our Return Policy, if the product is eligible for return (unopened and within 7 days).
2. Non-Cancellable Items
- Due to the nature of our products (food items, chocolates, coffee, and biscuits), certain orders cannot be cancelled once dispatched, especially weather-sensitive items that have entered transit logistics.
3. Refunds for Cancelled Orders
- Approved cancellations will be refunded via the original payment method used at checkout.
- Refund Processing Time: 5 to 15 business days from the date of cancellation approval.
- Refund timelines may vary depending on bank or payment gateway policies.
4. Failed Delivery Cancellations
If an order cannot be delivered due to:
- Incorrect or incomplete address provided by the customer
- Customer unavailability during delivery attempts
- Refusal to accept the order without valid reason
Then:
- The order will be treated as cancelled, and
- Return shipping charges or re-delivery costs may be deducted from the refund amount.
5. Order Modification
- Orders cannot be modified once placed.
- If changes are required, customers must request a cancellation within the allowed timeframe and place a new order.
6. Payment Methods for Refunds
Refunds will only be processed through the original payment method, including:
- Credit / Debit Cards
- UPI
⚠️ We do not offer refunds via cash, cheque, or alternative payment modes.
7. Shipping Cancellations
- If shipping has already started, cancellation is not possible.
- Customers may wait for delivery and initiate a return (if eligible) under the Return Policy.
8. Fraudulent or Misuse Cancellations
The Sweet D.O.S.E reserves the right to:
- Cancel suspicious or fraudulent orders
- Refuse service to customers who repeatedly misuse cancellation or return policies
- Investigate payment irregularities
Refunds in such cases will be processed only after internal verification.
9. Governing Law
- These Cancellation Terms & Conditions are governed by the laws of Pune, Maharashtra, India.
- Any disputes related to order cancellation shall fall under the jurisdiction of courts in Pune, India.
10. Dispute Resolution
- If a customer is dissatisfied with a cancellation decision, they may contact us for resolution.
- Unresolved disputes shall be settled exclusively in Pune, Maharashtra, as per applicable legal procedures.
11. Updates to Cancellation Terms
- The Sweet D.O.S.E reserves the right to update or modify these Cancellation Terms & Conditions at any time.
- Any changes will be posted on this page along with the effective date.
For Cancellation Support, Contact Us
📧 Email: info@thesweetdose.in
📞 Phone: +91 8999120680